Where goods ordered are in stock, despatch is usually within 2 days. If the item is temporarily out of stock we will notify you of the delay and despatch it as soon as it arrives, unless you advise us otherwise.
Totally Smart Delivery Costs:
UK Mainland Shipping
UK mainland orders will be sent via Royal mail on a second class delivery service if the 'standard' option is selected, this service may take up to 5 working days to arrive. If you select 'express' upon checkout and your order is placed before 12pm, we will despatch on a next day service.
For all overseas orders please expect your order to arrive within a 10 day period.
Our Guarantee and Returns Policy
For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the product. It must be returned in its original condition and packaging, within 28 days of purchase. We will exchange the item (for which postage must be paid) or provide you with a full refund or credit note. Faulty goods must be returned to us within 28 days for a full refund or exchange, after which a replacement or repair may be offered. Please ask your Post Office for a Proof of Posting Certificate. This will ensure that you will receive your exchange or refund in the event of your goods being mislaid in the post..