If you do not agree with any clauses stated in this section, may we request that you do not use our website.
The totallysmart.co.uk site is provided to you free of charge for your personal use, subject to these Terms and Conditions. Please read these Terms and Conditions carefully. By using the totallysmart.co.uk site, you agree to be bound by these Terms and Conditions. THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS. We will endeavour to provide uninterrupted, error free access to the website, however this cannot be guaranteed due to the nature of the Internet. Occasionally your access may be suspended or restricted to allow updates, upgrades or repairs; we will try to ensure that this is for the shortest time possible. Totally Smart reserves the right to edit or remove content, refuse access to the website or cancel orders at our discretion. If we cancel an order, it will be without charge to you and you will be notified immediately. Please Note: We are unable to add or amend orders after you press the 'Click here to place your order' button.
VAT Registration Number: 118938876
When registering your details, you must ensure that the information you provide us with is complete and correct and that you advise us as soon as possible should this change or you wish your details removed. All deliveries are dispatched to the addresses inputted at the checkout. We do not take responsibility for missing parcels that are the result of an incorrect address entered at the checkout. Any re-delivery charges that result due to this error must be paid in full by the customer at the going rate.
The information we seek from you when placing an order is for billing and delivery purposes or for contacting you if we have a query. When placing an order to purchase goods from Totally Smart, you will be sent an email confirming receipt of the order and the order details. A contract between you and Totally Smart will only take place once the order has been accepted, processed and items dispatched, at which point your credit/debit card will be charged.
All products offered for sale by Totally Smart are priced in £ Sterling (GBP) and include UK VAT at the prevailing rate, where applicable. Any customs or import duties due when your package reaches its destination country will be your responsibility. Occasionally, despite our best endeavours products appear mispriced, however we verify prices as part of our order confirmation email. If the correct price is lower than that promoted we will always charge you the lower amount and send you the product. If the correct price is higher, we will either contact you to advise you and request instructions before dispatch, cancel the order or notify you accordingly. Any prices quoted on printed material are only correct at the time of printing and we henceforth reserve the right to change these prices at any time. We reserve the right to cancel any orders that may be subject to incorrect pricing.
Payment for all products and/or services must be made using a credit or debit card or by using PayPal – all transactions will be shown in £ sterling. We accept all major debit and credit cards (except Diners Club and American Express). Please do not email your card details and we do not take responsibility for security if you provide your details in this way. Please note, we reserve the right to hold goods and request supplementary information if a transaction is suspected to be fraudulent. We also reserve the right to cancel a transaction entirely and report any suspicious activities to the relevant authorities.
Although we endeavour to stock all the displayed variants for our active products, an item will occasionally be out of stock. If this is the case, we will contact you immediately and give you the choice to wait for your order or receive a full refund. Where applicable we will also offer the customer alternative products.
Special Offers & Promotions
Any promotions advertised on our social media sites or otherwise, cannot be used in conjunction with any other offer or promotion - only one promotion can be used per transaction. Any offer or promotion is strictly valid for the dates specified ie. any order must be placed within the date limits to qualify for the advertised discount. Dates will not waiver. Multi-buy offers eg. “Buy 2 and get 1 free” will only qualify when the products are purchased in one transaction, unless discussed otherwise. Free postage will only be offered to deliveries that can be made to mainland UK. Discount codes are only valid when placing an order online unless the customer has issues placing their order online. Promotions cannot be used towards delivery charges. Totally Smart reserves the right to withdraw an offer or promotion at any time.
Delivery & Shipping
Standard delivery charges apply to mainland UK with surcharges applied to the highlands and islands. All prices reflect the charges imposed on us by our chosen delivery companies. We aim to dispatch products within 2 working days after receipt of an order. Although we use a delivery service that should take no longer than 2 working days after confirmation of dispatch, we ask that customers allow up to 5 working days before reporting a problem – we will not take responsibility for any unforeseen delays. Our chosen delivery companies are Royal Mail and UK Mail which offer a tracked 48 hour and next day service, respectively. However as this is not guaranteed, we do not take responsibility for items that are not delivered within the specified time frames. Orders that are subject to time constraints should be phoned through to arrange a designated day of delivery that can be guaranteed – additional charges will apply.
All items sent by express postage will require a signature; please provide information in the ‘Delivery Instructions’ box when placing your order if your parcel can be left somewhere safe, should you be absent when your parcel is delivered. If there are no delivery instructions provided and no persons at the designated address, the parcel will be delivered to a neighbour. Totally Smart will not take responsibility for any items that are damaged or lost if they have been left without a signature or by verbal or written instruction as a result of being left “somewhere safe” or “delivered to a neighbour.”
If you return an item to us in its original condition within 28 calendar days, we will gladly refund or exchange accordingly. For full information about our returns policy, please click here.
Our products are guaranteed for a period of up to 1 year from the date of receipt. Please note, the exact periods of warranty vary from product to product – product specific information can be found on our website. Items must be used in accordance with the manufacturer’s recommendations and in a manner that is considered suitable for the purpose for which it was designed. For the warranty to qualify, any faulty items must be bought to our attention within the warranty period. We will advise you further with regards to proceedings following notification of any fault.
Due to the Health and Safety regulations, we are unable to handle and inspect any items unless they are clean and dry (Health and Safety at Work Act 1974).
Goods ordered from totallysmart.co.uk for delivery outside the UK may be subject to import duties and taxes, these will be levied once the parcel reaches its destination country. Any charges for customs must be paid by you, we have no control over these and do not know what they may be as customs policies vary from country to country. Contact your local customs officer for full details and regulations.
We gladly welcome reviews on our website to assist other customers with their shopping experience. All comments are reviewed by Totally Smart and we reserve the right to refuse the publishing of a review, without justification. By submitting a review, you are agreeing to the publicising of your review as we see fit.
The content of the totallysmart.co.uk Site is protected by copyright, trademarks and other intellectual property rights. You may retrieve and display the content of the totallysmart.co.uk Site on a computer screen, store such content in electronic form on disk (but not any server or other device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You are not able to copy, reproduce, duplicate, sell, download or distribute by any means to third parties without the express written consent of Totally Smart. You must not use the website in any way that is likely to cause the website or access to it to be interrupted, damaged or impaired in any way. You must not use the website for fraudulent purposes, spamming or any unlawful activity.
Copyright: All content on the website is the property of Totally Smart, its’ affiliates or suppliers and is protected by UK copyright and database laws. You may not extract or use any content or parts of the content of the website without express written consent