Goods charged by Credit/debit card are despatched within 48 hours subject to availability.
Prices are correct at time of issue and are inclusive of VAT at 20%.
We reserve the right to alter prices under circumstances beyond our control.
Please take a moment to familiarise yourself with our Terms & Conditions.
1. Use of the Totallysmart.co.uk Site
The totallysmart.co.uk site is provided to you free of charge for your personal use subject to these Terms and Conditions. Please read these Terms and Conditions carefully. By using the clippersharp.com Site you agree to be bound by these Terms and Conditions. THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS. We will endeavour to provide uninterrupted, error free access to the website, however this can not be guaranteed due to the nature of the Internet. Occasionally your access may be suspended or restricted to allow updates, upgrades or repairs; we will try to ensure that this is for the shortest time possible. Clippersharp reserves the right to edit or remove content, refuse access to the website or cancel orders at our discretion. If we cancel an order, it will be without charge to you and you will be notified immediately. Please Note: We are unable to add or amend orders after you press the 'Click here to place your order' button.
When registering your details you must ensure that the information you provide us with is complete and correct and that you advise us as soon as possible should this change or you wish your details removed.
3. Our Contract (Order)
The information we seek from you when placing an order is for billing and delivery purposes or for contacting you if we have a query. When placing an order to purchase goods from Totallysmart, you will be sent an email confirming receipt of the order and the order details. A contract between you and Totallysmart will only take place once the order has been accepted, processed and items despatched, at which point your credit/debit card will be charged.
All products offered for sale by Totallysmart are priced in pounds Sterling and include UK VAT at the prevailing rate where applicable. Any customs or import duties due when your package reaches its destination country will be your responsibility. Occasionally, despite our best endeavours products appear mispriced, however we verify prices as part of our order confirmation email. If the correct price is lower than that promoted we will always charge you the lower amount and send you the product. If the correct price is higher, we will either contact you to advise you and request instructions before despatch or cancel the order and notify you accordingly.
We try to hold stocks of all styles for active products, however occasionally an item will be out of stock, if this is the case we will inform you. All delivery dates are estimates and are subject to availability.
We accept online payments through a secure environment by credit or debit card and transactions are shown in pounds Sterling. Do not email your card details. No responsibility can be taken for security if you provide your details in this way. Card fraud is illegal and will always lead to prosecution. By CREDIT or DEBIT CARD - we accept all major debit and credit cards (except Diners Club and American Express). Your card will not be debited until your goods are despatched. By CHEQUE - Please allow 10 working days for you payment to clear. Cheques should be made payable to Smart Grooming Ltd.
7. Returns & Damages
The Consumer Contracts Regulations allow you to return an item if you simply change your mind. You are responsible for returning the items within 14 calendar days of cancelling and refunds must be paid within 14 calendar days after returning the goods, or evidence that they were returned. We will gladly exchange any item or issue a refund if it is returned in its original packaging, unsoiled and unused and it arrives here 28 days from receipt. In the event that the goods are returned for another reason, we impose an admin/restocking fee of 10% on the total order inclusive of carriage and VAT. Please Note: We do not give refunds on items damaged or otherwise, that we have not been notified about after 14 days of receipt. You will be required to arrange and pay for the return of items that are no longer needed. They should be well packed and clearly labelled enclosing your returns form and sent back to the returns address printed on your invoice, if you no longer have your invoice please direct your returns to:
Smart Grooming Ltd
It is your responsibility to obtain proof of postage as should a returned parcel become damaged or lost we do not compensate. You will be responsible for the cost of returning cancelled or unwanted goods. For faulty items please refer to the Consumer Rights Acts for rules on refund/replacement. Please notify us by email or phone in the first instance when a fault occurs and for further advice on return.
We guarantee products for 12 months from date of receipt, providing they are used in accordance with manufacturers recommendations and in a manner that is considered to be for the purpose for which it was designed. If you find them unsuitable or you are not totally satisfied, providing you notify us within 3 days of receipt and return to us within 14 days unsoiled and unused in the original packaging you will be entitled to an exchange or refund.
Goods ordered from totallysmart.co.uk for delivery outside the UK may be subject to import duties and taxes, these will be levied once the parcel reaches it's destination country. Any charges for customs must be paid by you, we have no control over these and do not know what they may be as customs policies vary from country to country. Contact your local customs officer for full details and regulations.
11. Intellectual Property
The content of the totallysmart.co.uk site is protected by copyright, trade marks and other intellectual property rights. You may retrieve and display the content of the clippersharp.com Site on a computer screen, store such content in electronic form on disk (but not any server or other device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not be copy, reproduce, duplicate, sell, downloaded or distributed by any means to third parties without the express written consent of Totallysmart. You must not use the website in any way that causes, or is likely to cause the website or access to it to be interrupted, damaged or impaired in any way. You must not use the website for fraudulent purposes, spamming or any unlawful activity. Copyright All content on the website is the property of Totallysmart, it's affiliates or suppliers and is protected by UK copyright and database laws. You may not extract or use any content or parts of the content of the website without express written consent.
The information contained in the website is for information purposes. Totallysmart is not providing any recommendations or endorsements to any product or service promoted on the website. The material on the website does not constitute advice and you should not use the information on the website to make any decisions or take any action.
These terms and conditions are governed in accordance with the laws of England and Wales. You agree, as do we, to submit to the non-exclusive jurisdiction of the English courts.
The website may contain links to other websites. Totallysmart is not responsible for the practises of other websites and companies and does not necessarily endorse the material on these websites. These links are provided for your convenience only.
15. Data Protection
To help us to maintain our high customer service standards and assist with training staff, we occasionally listen to and record incoming telephone calls. Information you provide to Totallysmart will be processed and used to provide products ordered, for billing and accounts, to keep records of the transaction and to send you relevant promotions.
Every care has been taken to ensure descriptions, measurements, colours and prices are correct, but we reserve the right to affect changes, these will be notified to you at the time of ordering.